Balboa Park Botanical Building, San Diego, California

Welcome to the New Optum San Diego Website

Connecting Communities to Services, One Person at a Time

Every individual and family has a unique road to wellness, health, and hope. Every community has its own ways to support and assist the people who live there. Since 1997, Optum's collaborations with stakeholders in San Diego County have enabled us to develop an in-depth understanding and appreciation of County of San Diego Behavioral Health Services. This understanding, and our desire to partner with providers and community stakeholders, enables us to quickly customize our approaches and services to meet the unique needs of providers and the clients and families they serve in San Diego County.

Organizational Providers, Fee for Service Providers, and TERM Team stakeholders (Child Welfare Services, Juvenile Probation, and TERM Providers) will find helpful documents and reports on this website. With the assistance of the County of San Diego Behavioral Health Services , Optum has included provider communications, provider handbooks, forms, demographic information about CWS staff, and reports.

If there are communications or documents that should be added to the site which would benefit providers and community stakeholders, please contact the Support Desk at (800) 834-3792 or

Registration and Password Reset Tip Sheets

County employees and Organizational Providers who need to access secure documents will be required to register. Below are links to tip sheets to assist you with registration and password recovery.

ICD-10-CM Implementation

The International Classification of Diseases (ICD) is a common framework and languages to report, compile, use and compare health information. In 1948, the World Health Organization (WHO) took responsibility for ICD with the sixth revision. WHO updates the ICD periodically to reflect current epidemiology and medical understanding of disease (i.e., ICD-7 through 10).

As of October 1, 2015 the International Classification of Diseases, 10th revision, Clinical Modification (ICD-10-CM) will be required for all Health Insurance Portability and Accountability Act (HIPAA) covered entities. In addition to the ICD 10 codes revision, a new functionality for progress notes has been designed and will be implemented on October 1, 2015. It's called Diagnosis at Service or DAS, which requires anyone claiming for a service to select the diagnoses that are the focus of each service.

The County of San Diego has provided the following resources and documents for the implementation of ICD-10-CM and Diagnosis at Service:

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Access & Crisis Line

(888) 724-7240
7 days a week/24 hrs a day

Provider Line

(800) 798-2254

Support Desk

(800) 834-3792


(877) 824-8376