Connecting Communities to Services, One Person at a Time

Every individual and family has a unique road to wellness, health, and hope. Every community has its own ways to support and assist the people who live there. Since 1997, Optum's collaborations with stakeholders in San Diego County have enabled us to develop an in-depth understanding and appreciation of County of San Diego Behavioral Health Services. This understanding, and our desire to partner with providers and community stakeholders, enables us to quickly customize our approaches and services to meet the unique needs of providers and the clients and families they serve in San Diego County.

Organizational Providers, Fee for Service Providers, and TERM Team stakeholders (Child Welfare Services, Juvenile Probation, and TERM Providers) will find helpful documents and reports on this website. With the assistance of the County of San Diego Behavioral Health Services , Optum has included provider communications, provider handbooks, forms, demographic information about CWS staff, and reports.

If there are communications or documents that should be added to the site which would benefit providers and community stakeholders, please contact the Support Desk at (800) 834-3792 or

Registration and Password Reset Tip Sheets

County employees and Organizational Providers who need to access secure documents will be required to register. Below are links to tip sheets to assist you with registration and password recovery.

4:00pm - 10:00pm


Access & Crisis Line

(888) 724-7240
TDD/TTY Dial 711
7 days a week/24 hrs a day

Provider Line

(800) 798-2254

Support Desk

(800) 834-3792


(877) 824-8376